Refund and Returns Policy

At KeySwiftly, your satisfaction is our priority. We are committed to providing a clear, fair, and transparent refund and return process that complies with consumer protection regulations in the United Kingdom, United States, and the European Union.

1. General Policy Overview

This Refund and Returns Policy outlines your rights and our responsibilities regarding product returns, refunds, and exchanges. By purchasing from KeySwiftly, you acknowledge and agree to the terms set out in this policy.

Please note that certain conditions and limitations apply based on the type of product or service purchased.

2. Refund Eligibility

We offer refunds or exchanges under the following conditions:

Non-Refundable Products: All digital products, including software license keys, are final sale and non-refundable once delivered via email or download, in compliance with digital goods exemption regulations under UK, EU, and US law.
Incorrect Product Selection: If you have purchased the wrong product, we are unable to offer a refund. However, we may offer a one-time exchange for a product of equal value, provided it has not been redeemed or activated.
Invalid or Non-Working Keys: In the rare event a key is invalid or non-functional, we will verify the issue and, upon confirmation, issue a replacement key at no additional cost.
Unresolvable Activation Issues: If a valid activation issue cannot be resolved through technical support or replacement, a refund may be granted after internal verification.
Suspected Fraud or Misuse: We reserve the right to refuse refunds in cases of suspected fraud, abuse, or violation of our Terms of Service.

3. Refund Requests and Timeframes

Request Deadline: Refund or exchange requests must be submitted within 14 days of the original purchase date.
Response Time: We aim to process all valid refund or exchange requests within 2–5 business days.

4. Costs and Deductions

No additional charges apply for verified replacement requests.
In cases where a refund is approved, the amount refunded may exclude payment processing fees, depending on the payment provider’s policy.

5. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page and will take effect immediately. We encourage you to review this policy regularly.

6. Consent

By placing an order with KeySwiftly, you agree to be bound by this Refund and Returns Policy as well as our Terms and Conditions.

If you have any questions or concerns, please feel free to contact our support team at [email protected]. We’re here to help.